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At El-Classy Stores, our goal is to offer you the best shipping to your destination, regardless of where you are located or no matter where you live. Everyday, we deliver to hundreds of customers across the country, ensuring that we provide the very highest levels of responsiveness to you at all times.
Upon order verification, we immediately swing into action for processing. This include quality checks and final packaging. Usually, this takes up to 24 hours, depending on the volume of orders being processed. We usually take this time to ensure that there are no order mix-ups, and that we give our customers best service. We may also ship same day if orders are less.
This is the time it takes for items to be shipped from our warehouse/store/shop to the destination. Usually takes less than 4 business days regardless of location. Our Logistics partners are very effective in rendering their services.
Delivery within the eastern and southern states is 1-3 Business Days. Every other part of the country is 3-5 Business Days.
We employ the services of third-party logistics and delivery partners.
ITEMS OUT OF STOCK
If an item is out of stock in our warehouse/store, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
Subject to stock availability, we shall try to maintain accurate stock counts on our website from time-to-time; should there be a stock discrepancy and we are not able to fulfill all your items at time of purchase, we would fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item, or if you would prefer us to process a refund to you.
PROCESS FOR PARCEL DAMAGED IN-TRANSIT
We will process a refund or replacement as soon as the courier or logistics partner has completed their investigation into the claim of the customer.
PROCESS FOR PARCEL LOST IN-TRANSIT
We will process a refund or replacement as soon as the courier or logistics partner has conducted an investigation and deemed the parcel lost.
Generally, orders shipped internationally are in transit for 4 – 22 days, and this varies greatly depending on the Courier selected by you. We are able to offer a more specific estimate when you are choosing your courier…Please contact us for details before checkout.
We use DHL or FEDEX for international delivery. This attracts additional shipping cost.
Upon dispatch, our international customers would receive a tracking number unique to the courier company selected; from which they would be able to follow the progress of their shipment.
IMPORT DUTIES & TAXES
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and El-Classy Stores encourage you to be aware of these potential costs before placing an order on our website.
For all customer service inquiries, call us on: +234 7069140167 or send us email via: firstname.lastname@example.org. For swift response, send us a message via our WhatsApp at the right hand corner of the footer.